Terms and conditions
Definitions Sales of products offered on our website (hereinafter "the Site") are governed by the followdirectly OTTO SANTI Srl (hereinafter "OTTO SANTI"). OTTO SANTI is a company registered under the Italian laws, with Tax and VAT – Italy.
2.1. The goods displayed on the Site are offered on sale exclusively to individuals above the age of consent. The purchase will be p
2.2. Reselling, rental or disposal for any commercial or professional purposes of products purchased from the Site is expressly forbidden.
2.3. OTTO SANTImay modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
2.4. The customer is requested to read carefully these Terms and Conditions that can also be viewed and downloaded at any moment through links from the home page and/or from the e-mail that OTTO SANTI will send you according to Article 3.7.
3.1. For each product selected, you can view a web space featuring photograph of the item, its unit price, its colors and sizes (if applicable).
3.3. You choose the items you are interested in, and the description of the goods being sold, including the relative measures or size (if applicable), jointly to one or more digitalised photographic images allowing a correct viewing of the good itself available on the Site, will be included in your Shopping Cart.
3.4. Click on the Shopping Cart icon to view the items you have selected and the total price of your order. Check that the contents of the Shopping Cart are correct before confirming your order completing the purchase form according to the instructions provided on the relevant page of the Site and confirming that you read and agreed on these Terms and Conditions.
3.5. Should you need to amend (e.g. item or number of items) or correct any error on your order, you will have to follow the instructions contained on the Site.
3.6. Upon confirmation, your order will be submitted directly to OTTO SANTI. The purchase order shall be stored in the OTTO SANTI system located in Italy. You will be able to track the status of your order according to Article 8.3.
3.7. At the end of the purchase procedure, we recommend to download, save or print out the Terms and Conditions applicable at the time of completion of your order. You will also receive an e-mail, at the address you entered in the purchase form, confirming the main conditions of your purchase.
3.8. While OTTO SANTI continues to make every effort to ensure that the photographs displayed on the Site are faithful reproductions of the original products, including adopting every technological solution possible to minimize inaccuracies, variations may occur due to the technical and color resolution characteristics of your computer. OTTO SANTI shall not be liable therefore for the eventual inadequacy of the graphic representations of OTTO SANTI products displayed on the Site owing to the above mentioned technical issues.
3.9. OTTO SANTI reserves the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which OTTO SANTI considers the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on the Site or for whatever other legitimate reason, especially where the customer has been involved in fraudulent activity of any kind.
4.1. You acknowledge that the products offered by OTTO SANTI with the Service are subject to stock limits. You may check the availability of any item offered on the Site at any time, either while creating your Shopping Cart or after completing your order.
4.2. You cannot order a product by loading your Shopping Cart and saving it for purchase at a later Internet session. Unless you fully complete the order procedure, the contents of your Shopping Cart will be lost without trace at the end of each shopping session.
4.3. Inconveniences may occasionally occur regarding the availability of certain products. In such circumstances, we will inform you of this fact as soon as possible (and in any case within the term of delivery as specified below) by e-mail or telephone. We will give you the option to order a different item of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card. In the event that your credit card has already been charged, you will be refunded as soon as possible.
4.4. OTTO SANTI reserves the right to change the items offered on the Site at any moment, without prior notice.
5. Completing an order
5.1. The order procedure is completed when you select the "Confirm" option. Upon confirmation, your order will be submitted to OTTO SANTI for processing and may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable Italian law.
5.2. Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.
5.3. The data recorded on the Site shall be treated as conclusive evidence of the details of the transactions between OTTO SANTI and the customer. In the event of a dispute between OTTO SANTI and the customer relating to a transaction conducted on the Site, the data recorded by OTTO SANTI shall be treated as legal evidence of the transaction.
6. Price and Method of Payment
6.1. The prices of the products made available for Sale shall be indicated in Euros (EUR).
6.2. The total amount shown includes shipping costs, as detailed below and displayed on the Shopping Cart.
6.3. OTTO SANTI reserves the right to change the prices of the products offered on its Site at any moment and without prior notice. You will be charged the prices displayed on the Site at time your order is confirmed, provided that the products ordered are available at that time.
6.4. OTTO SANTI only accepts payments by credit card. We accept the following credit cards: Visa® and MasterCard® .
6.5. Your order will only be dispatched once we have verified your credit card data with the bank and received authorization to debit your credit card. Your credit card will only be debited after your order is dispatched.
7. Delivery limitations
Products sold on the Site may be purchased and delivered world wide except very few Countries (Article 2.1). Orders to be shipped outside the listed countries will be automatically rejected during the order process. The products will be dispatched to the address given when the order is made.
8.1. The shipping costs are shown together with the other purchase costs at the conclusion of the order process, prior to confirmation.
8.2. OTTO SANTI shall make every effort to deliver the ordered products as quickly as possible, and to this end may break up an order into several shipments according to the availability of the items. In this case OTTO SANTI will inform you by e-mail or telephone. However, you will be billed total shipping costs as one single delivery.
8.3. Our Customer Service will provide assistance with any possible problem concerning the delivery; you may contact the OTTO SANTI Customer Service department by e-mail at
8.4. In the event of delivery problems or late deliveries of over 10 (ten) working days after the confirmation of your order, customers are requested to notify OTTO SANTI using the e-mail address firstname.lastname@example.org. OTTO SANTI reserves the right not to respond to claims made more than 30 (thirty) days after the order has been processed.
9. Conformity of orders
9.1. Goods must be checked at the moment of delivery to make sure they correspond to the items ordered.
9.2. Any eventual anomalies found at delivery (e.g. interference or damage to the packing, damaged goods, missing items with respect to the waybill, etc.) may be indicated directly on the delivery note in a handwritten comment signed by the customer.
9.3. If the goods do not correspond to the ordered products the customer must promptly notice OTTO SANTI at the e-mail address and has the right to ask for the conformity of the order, or in case of any unavailability of the ordered products occurred in the meanwhile, to order a different item of the same type, or alternatively, to cancel the order. Should you opt to cancel your order no charge will be made to your credit card. In the event that your credit card has already been charged, you will be refunded as soon as possible.
10. Returns and refunds - Cancellation
10.1. Cancellation of your order and claims for returns and refund regarding any item purchased on the Site must be made in the following way. a) Claims concerning possible returns of goods must be made within 10 (ten) days from the delivery date of the items to the customer by means of a request to be sent to the following e-mail addresses: email@example.com. b) The products mu
10.2. The products must be returned, at OTTO SANTI S.r.l., to the following address: OTTO SANTI S.r.l., Via Stelvio 12 – 20822 Seveso (MB) – Italy
10.3. OTTO SANTI will verify whether the returned products are effectively in original condition being entitled to ask for damages in case of any damage or non correspondence with the products delivered to the customer. OTTO SANTIshall not be liable for any item returned being lost, misdirected or delivered late, the customer assuming all shipping risks.
11. Liability for defective goods
11.1. OTTO SANTI shall be liable for defects in OTTO SANTI items offered on the Site as per non conformity of the items to the ordered products, under the terms provided by Italian law and legislative decree 6 September 2005, no. 206 (Italian Consumer Protection Code that applies the correspondent EC Directives and, in particular, the principles and procedures set forth by the European Directive 1999/44/EC).
11.2. The warranty is valid upon the following cumulative conditions: a) the defect appears within 30 days after the delivery of the products; b) the customer formally claims the defects within a maximum of 2 months from the date s/he recognized the defect.
11.3. In particular, according to section 130 of the Italian Consumer Protection Code, in the case of a lack of conformity, the customer shall be entitled to have the goods brought into conformity free of charge by repair or replacement or to have an appropriate reduction made in the price or the contract rescinded with regard to those goods.
11.4. Any claim concerning this warranty related to the ordered items shall be notified by e-mail to the following e-mail address , as confirmed by postal mail (return receipt letter) at: OTTO SANTI S.r.l., Via Stelvio 12 – 20822 Seveso (MB) – Italy.
12. Limitation of liability
12.1. OTTO SANTI shall not be liable for any indirect or consequential damages and, in particular, shall accept no liability whatsoever for loss of income deriving from the purchase of OTTO SANTI products from the Site.
13.1. These Terms and Conditions of Sales shall be governed by and construed in accordance with the Italian law, including the legislative decree 6 September 2005 no. 206 (Italian Consumer Protection Code), in particular Title III, Paragraph I, Section II, of the Italian Consumer Protection Code), and Italian legislative decree 9 April 2003 no. 70 (e-commerce law), without prejudice to
13.2. In the event of a dispute the jurisdiction will be upon the courts of the place where the consumer has his/her domicile or resit of Milan.
14.1. For any claim, further information or assistance on the Site or on the purchase procedure, please write an e-mail to the address or contact OTTO SANTI S.r.l., Via Stelvio 12 – 20822 Seveso (MB) – Italy.
INFORMATIVE NOTE ON PROTECTION OF PERSONAL DETAILS AND CONSENT TO THEIR TREATMENT (D. LGS. 196/2003)
The nature of the personal information processed;
The purposes and means of the processing of personal information;
The identity and contact details of the data controller(s);
The contact details of the Data Protection Officer (DPO);
Any third parties involved in the processing activities;
The retention period of personal information;
The security measures adopted to protect personal information;
The privacy rights of users.
Users with fewer than 16 (sixteen) years old are not allowed to consent to the processing of Personal information without parental authorization.
Under the GDPR, the controller is the subject that, alone or jointly with others, determines the purposes and means of the processing of personal information.
The joint controllers for the data processing related to the activities of the Site are:
OTTO SANTI SRL, Via Galileo Ferraris 14, 30165 Marghera-Venezia
There is a designated Data Protection Officer to ensure that the Site processes personal information in compliance with the GDPR. The DPO can be contacted for any enquiries at the following email address:
With respect to personal information of non-registered users who have opted to receive newsletters and marketing communications, OTTO SANTI SRL acts as the sole Controller.
PERSONAL INFORMATION. PURPOSES OF PROCESSING.
“Personal information” means any information relating to users and that identifies them personally, either alone or in combination with other information.
Personal information is collected automatically by the Site or received via multiple sources: forms, chat, e-mail, apps, devices, social media and other means.
The Site processes personal information in various shapes for the following purposes:
1. Browsing data
The Site collects non-sensitive browsing data by automatic means in order to enable and improve user navigation (e.g., IP address, date/time of the visit and its length, any referring URL, the pages visited on the Site, the device used and other information).
The processing of such information allows users to access the Site and fully enjoy its features and services. Furthermore, browsing data may be used to verify that the Site is functioning properly.
From time to time, browsing data are processed anonymously for statistical purposes.
Browsing data are unlikely to allow identification of the relevant data subject. However, by their very nature, browsing data may allow identification of the users if associated with other information.
The browsing data described above are stored only temporarily in compliance with the applicable law.
At checkout, the Site asks users to provide personal information for the essential purpose of fulfilling their purchase orders and comply with contractual obligations (e.g., name and surname, e-mail address, delivery address, etc.).
Such personal information is also essential for the Customer Service to assist customers on enquiries and for any related necessity, before or after the sale (for instance, with respect to the order delivery status or on product returns).
Personal information related to orders will be stored as long as required to comply with contractual obligations and with the applicable tax and financial reporting obligations.
The Site may also verify the payment instruments used by customers to purchase on the Site (e.g. credit or debit card, etc.) for the main purpose of preventing fraudulent activities or pursuant to the applicable anti-money-laundering laws. As full reliance for payment verification is given to third party payment processors, the Controllers do not process or store any financial information belonging to customers.
Failure to provide the personal information required at checkout will prevent users from completing an order on the Site.
Based on its legitimate interest to improve its relationship with customers, the Site will send to the latter email communications with product suggestions, discounts, feedback requests or other updates. Customers are always free to unsubscribe from such email communications (for instance, by clicking on the “unsubscribe link” at the bottom of each email).
3. Site registration
When users opt to register a personal Site account, they are asked to submit personal information (e.g., date of birth, gender, etc.). The Site clearly indicates which personal information is mandatory (or not) to set up a Site account.
Users must submit personal information that is true and accurate at the moment of registration and are invited to maintain their personal information up-to-date (if any modification occurs) by logging into the personal account to make all relevant changes.
Users who choose to enable or log in to their Site account via a social media, should be aware that when they connect their Site account to a social media account, the Site collects certain personal information the User has already provided to that social media (for example, the email address and public profile on Facebook).
The Controllers do not oversee or control such social media services or the user’s profiles on these services, and do not establish privacy settings or rules for how personal information on those services will be used. Users are highly encouraged to read all policies and information regarding the applicable social media services to learn more about how they process personal information.
4. Newsletter and marketing communications
On the Site, users can opt to receive newsletters and commercial communications.
The Site always collects the explicit, free and unambiguous consent of users prior to submitting newsletters and marketing communications to these users or, more in general, before undertaking electronic marketing initiatives dedicated to them.
In such cases, users may be invited to submit personal information in addition to their e-mail address (e.g., gender, country of residence, etc.) for the purpose of having newsletter and marketing communications tailored to the user profile.
Users can always easily withdraw their consent from receiving newsletters and commercial communications in the following ways:
By clicking on the ‘unsubscribe’ link in any of such email;
By contacting our Customer service.
With respect to personal information of non-registered users who have opted to receive newsletters and marketing communications, OTTO SANTI SRL acts as the sole Controller.
Under the explicit user’s consent, newsletter and marketing communications may be tailored to the user “profile”, based on the personal information the Site collects or receives about the concerned user.
With respect to the customers of the Site, it is in the Site’s legitimate interest to process personal information to offer more interesting products, to improve the Site and to personalize the products offered on the Site.
The main purpose of profiling is to propose products, services and initiatives more responsive to the tastes, shopping habits and interests of users and customers.
Personal information may be also used for remarketing, retargeting or profiling purposes, including via third parties (e.g., social networks, etc.).
Neither the Site nor the Controllers will ever carry out any profiling activities relating to children.
Sharing and transfer of personal information
The Controllers may transfer personal information of customers to primary third-party suppliers, acting as “data processors” (the “Processors”), for the purpose of performing business operations in order to fulfil their contractual obligations.
The Controllers will make their best effort to ensure that all Processors will apply their industry best practice to protect personal information and that they will not use personal information for any other purposes than those agreed with the Controllers.
For instance, the Controllers may share personal information with the following categories of Processors:
Couriers and postal operators;
Fulfilment centers and warehouses;
Advertising, digital, marketing and social media agencies;
IT service providers;
Customer care service providers;
Payment service providers.
In such cases, sharing personal information with the Processors is necessary for the Controllers to fulfil their contractual obligations and, also, to improve the Site’s products and services.
Users can request an updated list of the Processors involved in the processing of personal information relevant to the Site’s activities by writing an email to:
The Controllers must always reserve the right to disclose personal information about users as required by law (for instance, in response to law enforcement requests), and where needed to protect the rights of the Controllers or their affiliates or third parties.
Moreover, personal information may be disclosed to other companies within the same corporate group of each of the Controllers, or to third parties in the event of a corporate restructuring process, in full compliance with the applicable law.
In any other cases, the sharing of personal information will be conditional upon the preliminary and explicit consent of the user, unless processing is allowed under an alternative legal basis.
The Controllers will not transfer any personal information outside the European Economic Area (EEA), unless the user has explicitly authorized such transfer or the transfer of personal information outside the EEA is allowed by the GDPR on another legal basis.
PROCESSING METHODS AND SECURITY MEASURES
Personal information of users is processed by the Controllers with IT, automated and electronic tools and, in limited cases, by using documentary means. In accordance with the GDPR, specific security measures have been implemented to prevent data loss, unlawful or improper use, and unauthorized access.
Only authorized employees of the Controllers, and authorized employees of the third-party suppliers, acting as Processors on behalf of the Controllers, have access to personal information related to the Site activities. Data processing agreements are in place with the Processors to ensure that they always meet the level of security required by the GDPR while processing personal information related to the Site activities.
While the Site adopts primary security measures to prevent loss, destruction or dissemination of personal information, at the same time it cannot exclude the safety risks that are naturally involved by online transmission of data. The user accepts the inherent risks of providing personal information over the internet and will not hold the Site responsible for any breach of security, unless this breach is due to the Site’s negligence or willful default.
RETENTION OF PERSONAL INFORMATION
The Controllers will store personal information for as long as it is needed to provide users and customers with the required services or to meet legal or tax obligations or for the minimum period prescribed by the law.
In order to determine the appropriate retention period for personal information stored by the Site under user consent, the Controllers will take into account multiple factors to ensure that personal information is not stored for longer than the necessary or appropriate period. Such criteria will also include:
The purpose for which the Site holds personal information;
Legal, tax and regulatory obligations in relation to that personal information;
The type of ongoing relationship with the concerned user or customer (how often the user logs into their Site account, whether users continue to receive marketing communications, how regularly they browse or buy on the Site, etc.);
Any specific user request in relation to the deletion of personal information;
Legitimate business interests.
The Site will promptly delete or anonymize personal information that is no longer needed or retained according to the law.
CONNECTION TO THIRD-PARTY WEBSITES OR PLATFORMS
The Site may contain banners, advertising messages and other links to third-party websites or platforms. The Controllers cannot control or be held responsible for the conduct of such third-party websites or platforms with respect to privacy law. Users are encouraged to read their privacy policies to verify how they collect and process personal information.
THE RIGHTS OF USERS
Users are entitled to receive confirmation as to whether the Controllers hold any personal information about them.
If this is the case, under the GDPR, users also hold the rights to:
Be informed about the collection and use of their personal information;
Access their personal information at no cost;
Have inaccurate personal information rectified, or completed (when it is incomplete);
Have personal information erased (“the right to be forgotten”);
Under specific conditions, obtain the restriction or suppression of their personal information;
Obtain and reuse their personal information for their own purpose across different services when processing is based on a contract or on consent, and the processing is carried out by automatic means (“the right to data portability”);
Under specific conditions, to object to the processing of their personal information;
Object at any time to the use of personal information for “profiling” or “automated decision-making” purposes.
The right to submit complaints related to the collection and processing of personal information to the competent supervisory authority;
The right to withdraw consent to the processing of personal information at any time.
Users can contact the Site for any enquiry and to exercise their privacy rights at the following email address:
Last update: 23/05/2018
with reference to the D. Lgs. 30 june 2003, n. 196, with dispositions as regards as protection of personal details, OTTO SANTI S
PURPOSES OF PERSONAL DETAILS TREATMENT.
According to art.13 letter a) of the mentioned legislative decree, the collection of personal details and other treatment operations about that, are carried out by the Company for the forllowing purposes:
a) marketing and advertising;
b) sending of informative and promotional stuffs;
c) sending of business communications;
d) statistic analysis for marketing purposes;
e) survey about satisfaction degree of products and/or services offered by the Company;
f) mailing of invitations for promotional events;
g) conformity to law obligations.
2) COLLECTION, USE AND DISCLOSURE OF PERSONAL DETAILS.
Personal details will be collected and treated by the Company for the purposes listed in the previous point n. 1) both manually and with aid of electronic means, or however automated, including - in compliance with limits and conditions of art. 11 of the l
The P.D are guarded and controlled by the Company according to the confidentiality and security measures provided for by that same decree with art. 31 and the following ones.
P.D could be treated - on behalf of the Company - by employees, collaborators, professionals and/or Companies, people in charge fs operations and services fulfilment.
3) NATURE OF PERSONAL DETAILS CONCESSION.
The concession of P.D has optional nature.
4) COMMUNICATION AND DISCLOSURE OF P.D.
According to art.13 letter d), the Company informs You that - in consideration of the existence of telematic, computer or mail connections –ommunicated to:
- Company employees and/or collaborators not specifically in charge of;
- third parties for statistics and marketing pourposes,
and, however, in the cases provided for by the informative note and/or the law and with the modalities allowed.
According to art. 7 of Decree n. 196/2003, we remember that You have the right to obtain:
a) confirmation of the existence or not of P.D and its communication in an intelligible form;
b) information about P.D;
c) the updating, correction or – if applicable – the integration of P.D;
d) cancellation, transformation in anonymous form or the block of Details dealt with in transgression of the law, including those conservation is not required for, regarding the pourposes Details have been collected for or subsequently dealt with;
e) the declaration that operations listed in the above-mentioned letters c) and d) have been brought to knowledge, even as far as their content, of those people to whom the Details has been communicated or diffused to, excepting the event this fulfilment is impossible or involves an employment of means evidently out of proportions regarding the protected right.
Always according to art. 7 of the mentioned decree, You have also, right to object, entirely or partially:
a) to Details treatment for legitimate reasons, even if pertaining the pourposes of details collection;
b) to Details treatment for the sending of advertising stuffs or direct selling or the fulfillment of market researches or trade communication.
For the exercise of the aforesaid rights, You will be able to transmit a request, by registered letter or e-mail, to: OTTO SANTI S.r.l., Via Stelvio 12 – 20822 Seveso (MB) Italia, E-mail
The rights expressed with letters a) and b) could be exercised even by means of oral request.
6) HOLDER AND MANAGER Of DETAILS TREATMENT.
Holder and in charge of Details treatment is OTTO SANTI S.r.l., with its registered office in Via Galileo Ferraris 14, 30175 Venezia-Marghera, Italy.
7) CONSENT MANIFESTATION.
According to the law n. 196/2003, You declare of having taken note of the information carried in this communication, having carefully read it and allow the Company and/or delegated third parties (home delivery Companies, mailing Companies, etc.) the treatment of Details for the accomplishment of services related to the purposes of this note.
Also, You consent the Details to be communicated to delegated third parties (home delivery Companies, mail delivery Companies, etc.) with the sole object of on-line purchase.
In addition, You give your consent to the treatment of the Details by the Company or third parties for:
_ the sending, also by e-mail, of advertising, promotional and information material and for statistics pourposes;
_ aims linked to promotions, complimentary products and/or services sending as well as prize contests participation.
In any case, the Details will not be object neither of spreading nor communication, excepting home delivery, mailing or services improvement, and they will not be sold to third parties by the Company.
In case of lack of consent, the Company will be able to deal with the Details equally.